Ratings & Reviews

Overall Rating

5(69 reviews)95.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Very responsive management ...Review From Modern Messagesubmitted by Meghana K. - |Recommended: YesVery responsive management staff Great location and amenities make the price worth it. Easy delivery to this location and front desk delivers packages to the door during the week.
Good maintenance and doorma...Review From Modern Messagesubmitted by Yesenia S. - |Recommended: YesGood maintenance and doorman. Nice amenities. Close to the hospital. Poor payment handling and poor resident website portal. Bumpy transition after new administration took over.
Since the turnover to new m...Review From Modern Messagesubmitted by Anna Y. - |Recommended: YesSince the turnover to new management, lots of great employees have left, resident budget has been cut significantly, and every month, my rental bill is INCORRECT. Every month since the summer I have had to come down to the office to clarify my bill and even though I talked to them in person, the monthly bill is still wrong for that month and subsequent months. Then they finally get it right 6 months later but decide to slap on a late fee for THEIR MISCALCULATION even though I have done my due diligence and came downstairs to clarify before paying EVERY MONTH Now they are talking about cutting resident events such as massages. I originally stayed because of the old management and great staff. Now I am really doubting whether I want to renew. The building is great and so is the location but I do not like paying a premium 2.5K for a 1 bedroom to be treated subpar.
Homey and with all the amenities you needsubmitted by Farah C. - |Recommended: YesFor the prices of the apartments, you are definitely getting what you pay for and more. The amenities are amazing and the staff is so helpful. A few minor things like lack of composting and thin walls are are overshadowed the great aspects.
response from property -Thank you for taking the time to share this feedback with us.
Great experience so far On...Review From Modern Messagesubmitted by Caitlin Y. - |Recommended: YesGreat experience so far Only complaint is gym equipment is frequently broken and not fixed very quickly. For example they had a peloton bike that was broken for over 2 months
It is good to live here. Fo...Review From Modern Messagesubmitted by Daizhen L. - |Recommended: YesIt is good to live here. For each of the model categories discriminative, generative, instance-based “innovative” Note that the code needs to be submitted earlier as described on the wiki
No more guest parkingsubmitted by Ziyang X. - |Recommended: YesWhen I was first touring 3601, the managers told me there would be free guest parking available for residents, and we have been using this benefit for 3 months. When the new management came, they suddenly cancelled this benefit without negotiating with the residents. I and some other people who live here don't think this is really acceptable. Hope the management can look into this issue.
response from property -Thank you for the feedback. We will use this review to help better meet the needs of our valued residents.
Excellent experience in Arrive University Citysubmitted by Xinyi M. - |Recommended: YesThe staff here are so friendly and warmhearted, they will try their best to meet my every need. You will never lose a single package here, and I even shipped my wedding bands here Love 3601 Market, my best memory in Philly.
response from property -Thank you for taking the time to share this feedback with us.
The amenities found at Arri...Review From Modern Messagesubmitted by Heather M. - |Recommended: YesThe amenities found at Arrive UCity are pretty unmatched. From the heated rooftop pool to the large gym to free coffee and wifi in the residents lounge, this is a great place to live.
Amenities are excellent and...Review From Modern Messagesubmitted by Jenifer N. - |Recommended: YesAmenities are excellent and the units themselves are new, clean, and modern. The online portal hasn't worked for several months which makes paying rent difficult, and each month we are charged a different amount because of billing problems. The maintenance staff is delightful.
Absolutely lovely experienc...Review From Modern Messagesubmitted by Heather S. - |Recommended: YesAbsolutely lovely experience living here - the amenities, staff, and overall quality is unmatched We cannot picture living anywhere else but here
Very goodsubmitted by Bo Z. - |Recommended: Yesgood conditions, good service
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service
Excellent apartments. Nice ...Review From Modern Messagesubmitted by Claudia Z. - |Recommended: YesExcellent apartments. Nice neighborhood. Friendly staff, who are very helpful. Amazing amenities pool, gym classes, Monday breakfast on the go wine Fridays
The new ownership seems to ...Review From Modern Messagesubmitted by Tammy B. - |Recommended: YesThe new ownership seems to taken the luxury out of these apartments. For example, prior to the new owners I didn't see cigarette butts in the pool area. I'm not sure how they policed it before, but it now seems rampant. They new ownership has a problem every month with the billing and two months in a row, billed late fees early. Even the maintenance seems to have suffered with this transition, either it takes weeks to get something done or they show up twice for the same repair and list in their work order that nothing was wrong never mind they fixed it the first time they showed up .
Amazingsubmitted by Liana R. - |Recommended: Yeseveryone is nice and living has been awesome
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arrive University City, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arrive University City, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose